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Customer facing FAQ's for our external support center.
How can I change/cancel my online reservation order?
Will I get a text when my order is ready?
Can I make a reservation online for curbside pick-up or walk-in?
Notice of Privacy Practices
I am a new patient. What should I do?
How do I obtain a medical marijuana license/card?
I am having issues with the website. What can I try?
Product Satisfaction Promise
What brands do you carry?
Which products should I purchase?
What products do you have in-stock?
Who can shop at your stores?
I think I have a debit overcharge, what should I do?
What are your ATM fees?
What payment types are accepted?
The Hello Club Rewards Program
My reward points weren't added to my account, what can I do?
How do I join The Hello Club to begin earning points?
How do points work with sales and discounts?
How do I use my points?
Do my points expire?
How do I access my wallet and see my points?
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Who needs to be home to receive a delivery order?