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Customer facing FAQ's for our external support center.
I am having issues reaching a store by phone
Can I order online for curbside pick-up or walk-in?
I am a new patient. What should I do?
How do I obtain a medical marijuana license?
I am having issues with the website. What can I try?
Who should I contact with a return issue?
What do I do if I received the wrong item/product?
What are my cannabis purchase limits?
Which products should I purchase?
What products do you have in-stock?
Who can shop at your stores?
What are your ATM fees?
What payment types are accepted?
How do discounts work?
My reward points weren't added to my account, what can I do?
How do I join the Hello Club to begin earning points?
How do points work with sales and discounts?
How do I use my points?
Do my points expire?
How do I access my wallet and see my points?
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