Wondering how to pay with JanePay? View Paying with JanePay (Virginia & Nevada Only)
I didn't receive my passcode via text. What should I do?
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Resend the code. If you don't receive it, please contact support@iheartjane.com.
My bank is not listed in JanePay. What should I do?
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Use the search bar - try variations of your bank's name. If no luck, contact support@iheartjane.com.
Screen froze or network error. Did the payment go through?
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Check your email for a receipt and/or check your activity log by tapping your initials in the top-right of JanePay. If the payment is missing, please try again.
Can I link my debit/credit card to JanePay?
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No, JanePay connects directly to your bank. This allows for higher security, faster transactions, and lower costs.
Is there an JanePay app to download?
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No, JanePay is browser-based. No app download is required.
Does JanePay charge customer transaction fees?
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JanePay does not charge any fees to customers.
What will a payment look like in my bank account?
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Any payment made via JanePay will appear as "Beyond/ Hello (LOCATION)"